7c7c7c Privacy Policy
7c7c7c is fully committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it secure.
Introduction and Scope
7c7c7c ("we", "our" or "platform") is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This privacy policy describes what personal information we collect when you use the 7c7c7c website and services, how that information is processed, who it may be shared with, and how you are kept informed about your rights.
By creating an account on 7c7c7c, using our services, or visiting our website, you are considered to have accepted the terms of this privacy policy. This policy forms part of our Terms and Conditions.
This privacy policy applies only to 7c7c7c's own platform and services. Third-party services or links are governed by their own privacy policies.
1. Information We Collect
7c7c7c collects certain necessary personal information to provide you with the best service. This collection is limited, purposeful, and carried out in a completely secure manner.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number (where applicable)
- Username
- Password (in encrypted form)
Contact Information
- Email address
- Mobile phone number
- bKash / Nagad / Rocket account number (for transactions)
- Bank account details (if required)
Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Login time and login history
Gaming Activity
- Game play history
- Betting activity and amounts
- Win and loss records
- Bonus usage information
- Account balance and transactions
Financial Information
- Deposit and withdrawal history
- Payment method details
- Transaction dates and amounts
- Wallet ID (bKash, Nagad, Rocket)
Communication Records
- Customer service chat records
- Email correspondence
- Complaint and request details
- Survey or feedback information
2. Purpose of Data Use
7c7c7c uses your information only for specific, lawful, and clearly defined purposes. No information is used beyond these purposes.
3. Sharing and Disclosure of Information
7c7c7c never sells your personal information or shares it with unauthorised third parties. However, in certain circumstances, for service delivery or legal obligations, some information may be shared with the following parties:
Payment Processors
Payment service providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions. This information is used only for the specific transaction, and these organisations follow their own privacy policies.
Game Service Providers
Only the minimum information required to manage gameplay is shared with game developers such as Pragmatic Play, Spribe, JILI, and PG Soft.
Legal Authorities
Information may be disclosed to relevant authorities when required by court order, legal obligation, or investigation. In such cases we provide only the minimum information necessary.
Technology Partners
Technology service providers that support platform operations may access a limited amount of information. They operate under strict confidentiality agreements.
Responsible Gaming Organisations
With your consent or as required by law, information may be shared with relevant organisations for self-exclusion or gaming addiction support.
Important: 7c7c7c never sells or rents your information to third parties for marketing or advertising purposes.
4. Data Security Measures
7c7c7c uses the highest standard of security technology to protect your personal information. Our security framework includes the following measures:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with SSL encryption, so no third party can read your information.
- Encrypted Data Storage: Sensitive information stored in the database (passwords, payment details) is protected with advanced encryption technology.
- Access Control: Only authorised staff can access the information needed for their responsibilities. All access is logged and monitored.
- Firewall and Intrusion Detection: Our systems are under 24/7 security monitoring and suspicious activity is detected automatically.
- Regular Security Audits: The security of our systems is reviewed regularly by independent experts.
- Two-Factor Authentication: Two-factor authentication is provided as an additional security layer to protect your account.
- Data Backup: Your information is regularly stored in a secure backup system so that no data is lost in the event of an incident.
5. Cookies and Tracking Technology
7c7c7c uses cookies to improve your experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic functionality of the platform — maintaining login sessions and keeping security features active. Without these the site will not function properly.
Analytical Cookies
Used to understand how users interact with the platform. This information is collected completely anonymously and is used only to improve the platform.
Preference Cookies
Used to remember your language, theme, and other preferences so you do not have to change settings every time you visit.
Cookie Management
Most cookies can be controlled through your browser settings. However, disabling essential cookies may affect the functionality of the platform.
6. Your Rights
As a user of the 7c7c7c platform, you have the following rights regarding your own information. Contact our customer service to exercise these rights.
- Right of Access: You can request to know what information we hold about you. We will provide you with a full report within 30 days.
- Right to Rectification: If there is any incorrect or incomplete information in your account, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted. However, due to legal obligations some information may need to be retained for a specified period.
- Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
- Right to Data Portability: You can request your information in a convenient, machine-readable format.
- Right to Object: You can object to your information being used for marketing purposes. This objection will always be respected.
- Right to Withdraw Consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.
7c7c7c will respond within 30 days of receiving any request to exercise your rights. For urgent matters, contact us via live chat.
7. Data Retention Period
7c7c7c retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
Account Information
Complete information is retained for as long as the account is active. After the account is closed, it is kept for a specified period in accordance with legal requirements.
Transaction Records
Financial transaction records are retained for the applicable period to meet legal and accounting requirements.
Customer Service Records
Chat and email correspondence are retained for a reasonable period to ensure service quality and resolve disputes.
Security Log
Login history and security-related data are kept for a defined period for security and fraud prevention purposes.
8. Minor Protection
7c7c7c services are strictly for individuals aged 21 and above only. We do not knowingly collect or process information from minors.
If we become aware that a minor has created an account by providing false information, we will immediately close that account and delete all associated data. If guardians suspect their underage child is using the platform, please contact us immediately.
Warning: For individuals aged 21 and above only. Age verification is part of the registration process.
9. Policy Changes
7c7c7c may update this privacy policy from time to time. Changes to the policy may be necessary due to service improvements, legal changes, or security reasons.
For any significant changes, we will notify you via email or through a clear notice when you log in to the platform. Continued use of the platform after changes constitutes your consent to the new policy.
The "Last Updated" date at the top of this page always reflects the date of the most recent change. It is recommended that you review this policy regularly.
10. Responsible Gaming & Privacy
As part of 7c7c7c's responsible gaming program, we monitor your gaming behavior. The purpose of this monitoring is solely to ensure your well-being.
Information regarding self-exclusion or gaming limit settings is kept with the strictest confidentiality and is used only to provide the necessary services. For more details, please visit our responsible gaming page.
11. Contact Us
If you have any questions, data-related requests, or concerns about this privacy policy, please contact us through any of the following methods:
Live Chat Support
Talk to our privacy team via live chat in Bengali, 24 hours a day, 7 days a week. This is the most effective way to get the fastest response.
Email Contact
To send detailed requests regarding privacy-related matters, email us:
[email protected]
When submitting a data protection request, please include your account email address so we can verify your identity and assist you promptly.